Career Opportunities

Help Desk Technician

Overview

Posted: September 22, 2022

The Help Desk Technician provides desk side end user hardware, software, and network support within a professional legal environment. The Help Desk Technician is responsible for providing response support to end user requests and coordinating a variety of administrative tasks with administration and outsourced MSP to ensure a high standard of quality and service.


Key Responsibities

  • Provide responsive support and troubleshooting to end user
  • Partner with the MSP to provide desk side escalations
  • Configure, setup, and troubleshooting IT hardware
  • Effectively communicate and coordinate with MSP and Administration
  • Be accountable for completion of all work assigned
  • Take initiative

Qualifications

  • Minimum one year of end user support or help desk experience
  • Strong working knowledge PC’s, VPN, MS Office, Teams and SharePoint
  • Experience in wireless network implementation and administration
  • Strong verbal and written communication skills
  • Strong interpersonal skills and professional presentation
  • Skilled at resolving high-stress situations and facilitating resolution to technical problems
  • Experience with legal applications and service is considered an asset

Skills Required

  • Ability to plan, organize and prioritize job tasks in order to meet tight deadlines
  • Ability to respond effectively and professionally to changes in schedules and priorities
  • Ability to ensure consistent attention to details
  • Ability to work independently within a team environment
  • Ability to exercise discretion when dealing with sensitive information
  • A positive, supportive and professional attitude

Interested applicants should apply in confidence to careers@perlaw.ca.


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Help Desk Technician

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